Travel assistance
To book, modify or cancel an assistance service
Refer to the Assist'enGare service for all information about the assistance service at stations for passengers with disabilities or reduced mobility
In the current context of the health crisis, please book your assistance in advance in order to guarantee it.
"Accès Plus" is the national service of care at stations and accompaniment to the train for people with disabilities or reduced mobility.
Passengers are welcomed by staff at the service centre along platform 27 (same place as lost & found).
Equipment available: - Elevation ramp for access to trains - Wheelchair - Magnetic induction loop
To book a service:
TER: Accès Nomad Train
By phone on 0800 801 801 Monday to Friday 7am-8pm
Online: www.ter.sncf.com/normandie
Transilien: Accès + Transilien
By phone on 0970 82 41 42 (No surcharge with any operator, including from a mobile, open Monday to Friday 7am-8pm)
On Transilien.com
| Wheelchairs available | Yes |
|---|---|
| Boarding ramps or lifts | Yes |
| Support for people with motor disabilities | Yes |
| Assistance for people with reduced mobility | Yes |
| Support for people with mental disabilities | Yes |
| Support for people with visual impairments | Yes |
| Support for people with hearing impairments | Yes |
| Presence of staff | Yes |
Useful information
Additional services
