Would you like to know more about the equipment and accessibility services in your departure and arrival stations?
Visit the station pages, “Station Accessibility” section.
A question about assistance? Visit our FAQ
Can’t find the answer to your question?
Contact Assist’enGare on 32 12 by France: Our advisers are available to answer your questions about the assistance service and station accessibility daily from 8am to 8pm.
Contact Assist’enGare on +33 (0)9 72 72 00 92 from abroad: Our advisers are available to answer your questions about the assistance service and station accessibility daily from 8am to 8pm.
By phone: free service + cost of the call
Reach Assist'enGare for deaf and hearing-impaired persons
Rogervoice, our relay centre that allows deaf and hearing-impaired persons to chat with our Assist’enGare telephone advisers via a translator-operator.
This service is available from Monday to Friday from 8.30am to 9pm (excluding public holidays) in French Sign Language (FSL), French Spoken Composed Language (LfPC) and Real Time Speech Transcription (TTRP), and 24/7 in Text Transcription (TT).
Would you like to share a positive experience or make a complaint about an assistance service?
Contact us using
the contact form