Terms of use of the service
To make use of the assistance service at stations, you must respect the following conditions:
Arrive 30 minutes early
Arrive at the Disabled Passenger Assistance meeting point at least 30 minutes* before the train departure. *60 minutes before departure for Eurostar London travel.
Valid ticket
Have a valid ticket for the journey and date of the requested assistance.
A single* piece of luggage, maximum 15kg, can be carried for you
The luggage weight may be checked by station staff. You may have other luggage but this will not be carried by the assistance staff. *2 pieces of luggage, maximum weight of 15kg each, for Eurostar London travel.
Wheelchair
For wheelchairs, the size must not exceed 70cm width, 120cm length and 150cm turning circle. Weight limit (including occupant and luggage): 300kg for an electric wheelchair, 200kg for a manual wheelchair.
Click here to view the general terms and conditions of use for the assistance service at stations.