Discover our Quality Observatory for Regulated Services
SNCF Gares & Connexions is pleased to present its brand new Quality Observatory for Regulated Services! This innovative tool has been designed to ensure our customers’ satisfaction and continuously improve our services.
Why we believe this observatory is essential for everyone.
1/ Commitment to quality: we are improving your experience at our stations by thorough assessment of our services, ensuring effective monitoring and our teams' commitment to quality standards
2/ Clear and transparent indicators: our observatory uses quality indicators based on customer satisfaction and operational effectiveness, measured each year
3/ Accessibility to all: the results are accessible to all, allowing objective and transparent monitoring of our performance
This strategy of continuous improvement makes every station a welcoming and efficient place.
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