Travel assistance
To book, modify or cancel an assistance service
Refer to the Assist'enGare service for all information about the assistance service at stations for passengers with disabilities or reduced mobility
GENERAL INFORMATION
- Location: The "Disabled Passenger Assistance" service can be accessed from the station concourse.
- Assistance for: Disabled people and people with reduced mobility.
- With booking: This service is free of charge and should be booked no later than 48 hours before travelling.
- Without booking: This service is free of charge, arrive 30 minutes before boarding. The service cannot be guaranteed.
More information at: https://www.ter.sncf.com/occitanie/services-contacts/accessibilite-assistance/acces-train-lio
3. Accessibility:
- Staff present at station: Yes
- Assistance available to access platforms and board/disembark train: Yes
- Podotactile warning strips on platforms: Yes
- Information screens at station and on platforms: Yes
- Audible information at station and on platforms: Yes
- Toilets suitable for wheelchair users: YES
NEED TO CONTACT US?
In case of unforeseen circumstances affecting your assistance, call +33 800 31 31 31 (free service and call, Monday to Friday 7am-8pm, Saturday 9am-4pm and Sunday & public holidays 1pm-8pm).
Outside of opening hours, contact the number shown on your booking confirmation.
| Wheelchair-accessible | Yes |
|---|---|
| Automatic door opener | Yes |
| Low ticket counter | Yes |
| Wheelchairs available | Yes |
| Marking on glass walls | Yes |
| Marking on glass walls | Yes |
| Presence of staff | Yes |
Additional services
