Regarding safety and security, we are constantly strengthening our approach with new surveillance resources and enhanced risk prevention, from security guards to CCTV protection. Since 2024, several stations have included Safe zones, for passengers to find help in a safe place.
Regarding cleanliness, we are maximising maintenance (disinfectants used in hospitals, rapid renewal of bin bags, higher frequency of cleaning crews) while raising passenger awareness on littering and cleanliness.
Last but not least, from static and dynamic displays to signage to the Ma Gare app, we ensure that everyone can find the information they need. Our station operational centres ensure that the information provided is timely and reliable.
We also carefully monitor the quality and relevance of the services offered in station. From convenience stores to everyday services, from restaurants and newsagents to souvenir shops, we are developing a retail offering that considers passengers' expectations and the specific characteristics of the station and the local area. We also pay close attention to comfort in the station, from temperature regulation and noise levels to the furnishings designed to be ever more connected and elegant.
When it comes to hospitality, we strive for continuous improvement. Regular passenger surveys are used to measure satisfaction with the in-station experience, and discussions with local authorities are leveraged to bolster measures to improve in-station reception and information.