In which situations can I call the Accessibility Emergency Line?

You can only contact the Accessibility Emergency Line on the day you travel, if you are having problems. For example: the member of staff or taxi does not show up at the agreed time, you cannot find the meeting point, there is an unforeseen accessibility problem in the station (like a lift that is not working), etc. The emergency line does not accept requests for reserving assistance. For reservations call the Assist‘enGare service on 3212 or +33 (0)9 72 72 00 92 (free service + cost of call) or by filling out the form.