The assistance service is not a medical service. No medical care, hygiene assistance or paramedical services will be provided (no accompanying to the toilet, no drip-feed of medical equipment, no transport of a person on a stretcher or carrying of a person by hand, etc.). The customer must be sufficiently autonomous to travel alone and carry out certain basic necessities for themselves (communicating, eating, etc.) and be able to present their ticket as well as all the documents required during the journey (discount card, proof of identity, etc.).
This assistance service is not a service to help passengers with strollers and is not a luggage carrying service.